Most remote control programs operate using a direct connection
from your computer to the remote computer. Remote Helpdesk can also be
configured to reverse connection from the remote computer to your
computer. As most firewalls block incoming rather than outgoing
requests, Remote Helpdesk will work behind most firewalls when most
remote control programs fail.
Remote Helpdesk is designed to be a simple, effective, and secure. Your users have full control to start and end remote session with a simple click of a button. Its ease of use will give your users confidence with your remote support. Remote Helpdesk consists of a single executable (remhelp.exe) that can easily be deleted after use. Remote Helpdesk does not alter your clients registry, install dll's or modify windows settings. It stores all communication settings within its own executable.
The appearance of Remote Helpdesk can be modified using bitmaps that imbed directly into the remote helpdesk executable. The bitmap created may include additional user instructions or multi-language support. The Remote Helpdesk Server can also be configured with inputs that allow users to specify their support needs by email.
Remote Helpdesk can be configured to reverse connect directly from your clients computer to your support desk computer. Because most firewalls are configured to allow outgoing calls (and returning traffic), Remote Helpdesk will work through most firewalls - it includes options for proxy tunnel and/or SOCKS. If your support is also firewall protected, just configure the Remote Helpdesk Server to connect to your firewall, then configure your firewall to forward port connections (using socks, NAT, or port forwarding) to your support officers ip/port.
Impress your customers by deomonstrating your software online through Remote Helpdesk. With a push of a button, your sales team can stream their desktop to your customers desktops.
All communications between the client and server can
with up to 256 key AES (Rijndael) state of the art encryption.
Configuration settings contained in the
Server are encrypted multiple times and includes crc checking to
Determine the license required by working
out how many of your support officers will need Remote Helpdesk
installed on their computer. If you have 4 support officers the cost of
helpdesk is $592.50. The license is based on seat count, not on concurrent
sessions. Remote Helpdesk offers great savings because
you do not have
to purchase separate licences for each individual remote controlled
computer (your users). It allows you to support unlimited users without
licences for your user base. The license is a one off purchase charge
with no annual fee's.
License Cost $US 1 - 2 User License $195.00 3 User License $270.00 4 User License $340.00 5 User License $400.00 6 User License $450.00 7 User License $490.00 8 User License $524.00 9 User License $540.00 10 User License $580.00 20 User License $1,120.00 30 User License $1,620.00 40 User License $2,080.00 50 User License $2,500.00 50+ Unlimited License by quote
On purchasing Remote Helpdesk you will receive fully
operational software registered to your company by email within 48
hours. Processing of all online orders are processed through ShareIt, a global
and secure e-commerce provider for software sales through the internet.
All information is transmitted on a secure encrypted connection and
your email address will never be used for spamming. If you have
questions about ordering and payments, please visit the ShareIt Customer Care Centre.
This is a one off purchase, there are no re-occurring fee's.
GID Software always provides support for their products,
however paid support provides a priority service with the first
response within 24 hours, and also includes free updates to the latest
versions of Remote Helpdesk. Yearly support cost is US50.00. Support is
only provided by email, and is limited
to fixes with Remote Helpdesk software, it does not include resolving
problems running software on individual workstations.
Purchase Support for One Year
Support Questions and Answers
Registered users can obtain the latest release of Remote
Helpdesk for US25.00.
Registered users can upgrade their license count by ordering
single seat license increase at $US90. each. If wanting more
than one additional seat license, just change the quantity on the order
page to the additional count required. You will receive the latest
version of Remote Helpdesk with the combined seat total of your
original purchase and the increased licensed seat count.
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